Privacy Policy

We are committed to being transparent about how your personal data is collected and processed.

We want you to make informed decisions about how your Personal Data is used and processed. To support this, we use various methods to keep you informed about how your Personal Data is handled.
Where specific details are needed, we will provide them to you at the relevant time.
If you have any questions or require clarification on any legally imposed limitations, we are happy to assist. You can reach us by email at: info@comptorance.com

Your personal data will only be used for the purposes set out in this Policy.

We process your personal data to provide and improve the website, connect you with third-party trading platforms (the "Services"), protect our rights and interests, maintain and deliver the Services, meet regulatory and legal obligations, and carry out administrative and business activities necessary for the Services. We also process your personal data to better understand your preferences and needs.

To exercise your rights in relation to your Personal Data, you have access to the following tools:

To exercise your rights, contact us at any time. You may request access to your personal data, ask us to modify or delete it, restrict its use for specific or general purposes, or transfer it to you or a third party. We will accommodate your request accordingly.

Protect Your Personal Data:

While we cannot guarantee the absolute security of your Personal Data, we are committed to employing a range of methods and measures to keep it protected.
Our Privacy and Security Policy is complete.

1. The Scope?

This Policy describes the types of personal data the Company collects from natural persons, and how that data is processed, shared with third parties, and secured. This Policy applies to information that relates to an identified or identifiable natural person. A natural person is considered identifiable if they can be identified directly, or through a combination of information the Company holds or can reasonably access. For the purposes of this Policy, "processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage. Our services are intended for users aged 18 and above. We do not knowingly collect personal data from anyone under 18, and we do not permit such persons to use our services. If we become aware that personal data belonging to a minor has been collected, we will delete it promptly.

2. What Personal Data Do We Hold About You?

When you access our Services, service channels, or website, we collect Personal Data. This may occur directly — when you provide it to us — or indirectly, through analysis of how you use our Services or via information received from our third-party partners.

You are not required to disclose personal information to us. However, withholding certain information may prevent us from delivering our Services or granting you access to the website.

You are not required to provide us with personal data. However, choosing not to do so may prevent us from delivering the Services or restrict your access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information such as your online activity logs, traffic data (including IP address, access dates, and access times), language preferences, software crash logs, browser type, and device details. This data is non-personal and cannot be used to identify you.
Personal Data we receive from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal data provided to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data We process your personal data only where we have a lawful basis to do so. The specific legal basis depends on the type of personal data involved and the context in which we collect it. In general, we collect personal data only where: — we have your consent; — processing is necessary to perform a contract with you; — processing is necessary to comply with a legal obligation; or — processing serves our legitimate interests and does not override your rights and freedoms. Where we rely on your consent as the legal basis, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal. Where we rely on legitimate interests, we have assessed that those interests are not outweighed by your data protection rights. You may request details of that assessment by contacting us. If you choose not to provide personal data we have requested, we may be unable to deliver our Services or grant you access to the website. Where this is the case, we will inform you at the point of collection.

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties in the following circumstances: Service Providers: We engage trusted third-party service providers to support the operation of our platform and services. These providers are granted access to your personal data only to the extent necessary to perform their designated functions and are contractually obligated to handle it in accordance with applicable data protection requirements. Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant third party as part of that transaction. Where required, we will notify you of any such transfer and the applicable privacy terms. Legal and Regulatory Obligations: We may disclose your personal data to regulatory authorities, law enforcement agencies, or other third parties where required by law, court order, or to protect the rights, property, or safety of our company, users, or the public. Third-Party Partners: Where you have given consent, or where it is necessary to deliver our services, we may share your personal data with selected third-party partners. Such sharing will be limited to what is strictly necessary for the stated purpose. All third parties receiving your personal data are required to implement appropriate safeguards and to use your data solely for the purposes for which it was shared. We do not sell your personal data to third parties.

We may share your Personal Data with third-party service providers that support our operations, including hosting and storage providers, as well as platforms used to analyse user experience. You may also request that we share specific Personal Data with third-party trading platforms. In such cases, we will pass on the Personal Data you have provided to us. Your Personal Data shared with those platforms is governed by their respective privacy policies, and it may be disclosed to more than one trading platform. We may share Personal Data with related entities or business partners where doing so enables us to enhance the products and services we offer to customers. Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other competent authorities. We may also share your Personal Data with prospective investors, acquirers, or lenders to the Company or any other entity within our group of companies in connection with a transaction — including the transfer or sale of assets belonging to the Company or any group entity — or in connection with any merger, restructuring, consolidation, or bankruptcy involving the Company or any group entity.

7. Cookies and Third-Party Services We use cookies and third-party services on our website to enhance your experience, analyse usage, and support core functionality. By continuing to use our website, you agree to the use of cookies in accordance with this policy. What Are Cookies Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences, maintain session information, and collect data about how pages are used. Types of Cookies We Use Essential cookies are required for the website to function. They cannot be disabled without affecting core features. Analytics cookies collect anonymised data on how visitors interact with the website. This helps us identify areas for improvement. Functional cookies remember your preferences and settings to provide a more personalised experience. Third-Party Services We may integrate third-party tools and services — including analytics providers, payment processors, and support platforms — that place their own cookies on your device. These third parties operate under their own privacy policies, and we recommend reviewing those policies directly. We do not control third-party cookies and are not responsible for the data practices of third-party providers. Managing Cookies You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may limit your ability to use some features of our website. For further information on how we handle your personal data, please refer to our Privacy Policy.

We may work with third-party services, such as advertising providers and analytics companies, on our website. These third parties may also use cookies or similar technologies.
Cookies are small text files placed on your device when you visit the website. They are used to gather information about your preferences and browsing habits, improve your experience, remember your settings, and tailor the products and services shown to you. Cookies are also used for statistical and analytics purposes.
We use two types of cookies. Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device after your browser is closed and are used to recognise you as a returning user and help you pick up where you left off on the website.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We will retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulations, or orders.
Your information will be shared with third-party trading platforms for 12 months. With your consent, this sharing will continue for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer required.

9. Transfers of Personal Information to a Third-Party Country or International Organisation Where we transfer your personal information to a third-party country or international organisation, we ensure appropriate safeguards are in place to protect that information in accordance with this policy. Such transfers occur only where necessary and under conditions that maintain the security and integrity of your personal data.

10. Security of Personal Data We are committed to protecting your personal data and take reasonable steps to safeguard it against unauthorised access, loss, misuse, alteration, or disclosure. While we implement appropriate technical and organisational security measures, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security of your personal data. You are responsible for keeping your account credentials confidential. Do not share your password with any third party. If you have reason to believe your account has been compromised, notify us immediately. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once your personal data is no longer needed, we will securely delete or anonymise it in accordance with our internal data retention procedures. If a security breach occurs that is likely to result in a risk to your rights or freedoms, we will notify you and the relevant authorities as required. We will also take prompt remedial action to contain and address the breach. For any questions or concerns regarding the security of your personal data, contact us through the details provided in this policy.

We have implemented appropriate organisational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we accept liability for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, disclosures resulting from transmission errors, unauthorised third-party access, or other causes beyond our control.
Where required by legal or other obligations beyond our control, we may be required to disclose your Personal Data to third parties, including public authorities. In such cases, we have no control over the security measures applied to your Personal Data by those third parties.
Personal Data cannot be transmitted over the internet with complete security. We cannot guarantee the security of Personal Data you transmit to us via the internet.

11. Hyperlinks to Third-Party Websites

Our website contains links to third-party websites and applications. These are not under the Company's supervision, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through such sites or applications.
Before accessing or using any third-party website or application, we recommend reading its privacy policy carefully. We also advise exercising caution when sharing any Personal Data with third parties.

12. Modifications to This Policy We may update this Policy at any time. When we do, we will revise the effective date at the top of this page. For material changes, we will provide notice through the platform or by other appropriate means. Your continued use of our services after any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of any changes.

Before accessing or using any third-party websites or apps, read their privacy policies carefully. Be mindful of any personal data you share with them.

13. Your Rights Over Your Personal Information You have the following rights regarding your personal information, subject to applicable law: Right of access. You may request a copy of the personal information we hold about you and details of how we use it. If you believe we hold information about others that you are legally entitled to access, you may submit a request with sufficient detail for us to identify the information. Right of correction. If the personal information we hold about you is inaccurate or incomplete, you have the right to request correction. Right of erasure. You may request that we delete your personal information. We will comply unless we are required or permitted by law to retain it. Right to restrict processing. You may request that we limit how we use your personal information in certain circumstances. Right to object. You have the right to object to our processing of your personal information where we rely on legitimate interests as our legal basis. Right to data portability. Where applicable, you may request that we transfer your personal information to you or a third party in a structured, machine-readable format. Right to withdraw consent. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal. Right to lodge a complaint. You have the right to raise a complaint with the relevant data protection authority if you believe your personal information has been handled unlawfully. To exercise any of these rights, please contact us using the details provided in this policy. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law. Please note that withholding certain personal information may prevent us from delivering our Services or granting you access to the website.

You have the right to request that we verify the accuracy of Personal Data we hold about you, correct any inaccuracies, and delete any Personal Data we no longer require. You may also restrict the scope or type of processing applied to your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you provide to us. To exercise any of these rights, please submit your request by email to the address below.
Access Rights
The Company can verify that your Personal Data is being processed and, where it is, provide you access to that data.
We will supply an electronic copy of your Personal Data currently being processed. A reasonable fee may apply for additional copies. Data will be provided electronically upon request.
The right to access Personal Data must not conflict with the rights and freedoms of others. Where a request would be detrimental to another person's rights or freedoms, the Company may decline or limit its response.
Right to Rectification
The Company will correct inaccurate Personal Data upon request. You may also request that incomplete Personal Data be completed, taking into account the purpose for which it is processed.
Right to Erasure
This right applies where: (a) Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds specific to your situation, to processing based on legitimate interests pursued by us or a third party; (e) Personal Data has been unlawfully processed; or (f) Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Processing Restrictions
If you have concerns about the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal claims, for the protection of the rights of another individual, or on grounds of significant public interest within the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company in a structured, commonly used format.
You may also request that your Personal Data be transferred directly to another controller, where technically feasible. Exercising this right does not affect your right to erasure, and it must not adversely affect the rights or freedoms of others.
Right to Object
You have the right to object at any time to the processing of Personal Data concerning you where that processing is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. Where we cannot demonstrate compelling legitimate grounds that override your rights, freedoms, or interests, or that are necessary for the establishment, exercise, or defence of legal claims, we will cease such processing.
Regarding direct marketing, you have the right to object at any time to the processing of Personal Data concerning you for that purpose.
Right to Withdraw Consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
European Union and Member State law may limit the rights described in this section 13 in relation to Personal Data concerning you.
We will respond to requests made under section 13 within one month of receipt. Where necessary, and depending on the complexity or volume of requests, this period may be extended by up to two months. We will notify you of any extension within one month of receiving your request, along with the reasons for the delay.
Unless otherwise provided under section 13, information provided in response to your rights requests will be supplied free of charge. Where requests are manifestly unfounded or excessive, particularly where they are repetitive, we may charge a reasonable fee to cover administrative costs or decline to act.
Where we have reasonable doubts about the identity of the person submitting a request, the Company may request additional information to confirm identity.